Refund policy

Last Updated: August 25, 2026

At BDS LIFESTYLE, we want you to be satisfied with your purchase. If you receive a product that is eligible for return or exchange, you may request a return or exchange in accordance with the policy below.

1. Return & Exchange Period

Return or exchange requests must be submitted within 7 days of delivery of the order.

Requests submitted after the applicable period may not be accepted.

2. Eligibility for Returns and Exchanges

To be eligible for a return or exchange, the product must:

Be unused and unworn.
Not have been washed, altered or damaged.
Have all original tags attached.
Be returned in its original packaging, where applicable.
Be in saleable condition.
Be accompanied by the order details or proof of purchase.

Products that do not meet these conditions may be rejected.

3. Products That Cannot Be Returned or Exchanged

For hygiene, safety or other legitimate business reasons, certain products may not be eligible for return or exchange.

Non-returnable items may include:

Products specifically marked as non-returnable.
Customized or personalized products.
Products that have been washed, worn or altered.
Products damaged after delivery due to customer handling.
Products without original tags.
Products returned without their original packaging where such packaging is required.
Products purchased under special conditions where the sale specifically states that they are final sale.

The applicable return eligibility will be indicated where relevant on the product page or at the time of purchase.

4. How to Request a Return or Exchange

To request a return or exchange, contact us at:

bdslifestylebrands@gmail.com

Please include:

Order number
Customer name
Product name
Reason for return/exchange
Photographs of the product
Photographs of the product tags and packaging, where applicable

Our team will review your request and provide instructions for the next steps.

Please do not send products back to us before receiving return instructions from our team.

5. Exchanges

Exchange requests are subject to product availability.

If the requested size, colour or replacement product is unavailable, we may offer another available option or another appropriate resolution.

Only eligible products meeting the return and exchange conditions will be accepted for exchange.

6. Wrong Product Received

If you receive a product different from the product ordered, please contact us within 48 hours of delivery.

Please provide your order number and clear photographs of the product, product tag and packaging.

After verification, we will provide an appropriate resolution, which may include replacement or another remedy where applicable.

7. Damaged or Defective Products

If a product arrives damaged or appears to have a manufacturing defect, please contact us within 48 hours of delivery.

Please provide clear photographs or video showing the issue.

Our team may request additional information to determine whether the issue occurred before delivery or resulted from use, washing, alteration or other customer handling.

8. Return Shipping

For returns or exchanges due to change of mind, incorrect size selection or personal preference, return shipping charges may apply and may be borne by the customer.

For products that are confirmed to have been:

Incorrectly shipped by us,
Damaged during delivery, or
Defective due to a manufacturing issue,

BDS LIFESTYLE may arrange or bear the applicable return shipping cost, subject to verification.

9. Refunds

Once a returned product is received and inspected, we will notify you whether the return has been approved.

If approved, the eligible refund will be processed to the original payment method, where technically possible.

The time taken for the refund to appear in your account may depend on your bank, card issuer or payment service provider.

Shipping charges, where applicable, may be non-refundable unless the return is due to an error attributable to BDS LIFESTYLE or another circumstance where a refund of shipping charges is required.